We are a leader in precision logistics for life-sciences. Our contract logistics Team can tailor and provide from basic 3PL (Receiving, Storage and Pick, Pack, Ship) services to a highly Complex, Customised & Integrated solution that includes Quality Assurance, Customer Service, Warehousing & Distribution, Branded Invoicing, Debtors Management, Inventory Management (Vendor Managed Inventory/Consignment), Cross-Docking/Flow Through Distribution and Order-to-Cash.
Inbound
- Schedule Arrival Plan for Shipment
- Pick-up from any location globally
- Inter-modal shipping & carrier Management
- Local Customs Clearance Services
- Pick-up from the Airport/Port & Deliver to our Distribution Centre
In-house
Receiving
- Unpack Containers in temperature controlled environment
- Prepare the products for Receipt (organise and check against documents)
- Check & Report ‘C of A’ to QA
- Receive the Products into yours or our System
- Create & Place Put-away labels on cartons/pallets
- Put-away into label-directed Locations (under Quarantine)
- Inform & Follow-up QA for ‘Release for Sale’
Storage
- Ambient temp-controlled
- Cold-chain (2-8°C)
- Freeze-chain (-25°C to -15°C)
- Security Vault (Schedule 8)
- Restricted Access (Schedule 2, 4 (Prescription), 7)
- Dangerous Goods
- Temp-controlled Clean-room Environment
- 24x7 High Security Operation (GHIV)
Inventory Management
- Vendor Managed Inventory
- Supply Planning & Dynamic Replenishment
- Procurement
- Consignment Management
- Product Life-cycle Management
Customer Service
- Dedicated Phone line
- Order Enquiry Processing
- Order Taking
- Order Entry
- On-line Shop-front for Orders (Account Based Access)
- Collect funds directly into your Bank Account
- Take ‘Product Complaints’ & compile reports
Order Processing (Pick, Pack & Ship)
- Generate Picking Document (Paper or Electronic)
- Pick as directed by the Picking Document
- Check & Pack the Order
- Select & Assign Transport
- Create Shipping Labels
- Apply Shipping Labels
- Create Dispatch Note
- Prepare Shipment for Dispatch
Invoicing & Collection
- Invoice the Order (Your Logo)
- Send Invoice with Goods or Electronically to the Customer
Organise Transport Pick-up
- Book Transport to Pick-up ‘Outbound Shipments’
- Create Shipping Manifest
- Despatch the Orders
Outbound
Freight / Order Consolidation
- Consolidate Sales Orders as required
- Create ASN
- Send ASN to the Customer
Cross Docking
- Unload Goods
- Check against Pack-slip & QA Documents
- Prepare consignment for shipment
- Ship with required Documents
Reverse Logistics
Returns Management
- Advise RA# and provide safe Packaging (if required) for the returns
- Organise Pick-up from Customers
- Track delivery to our intended site
- Inspect & Advise Product condition to QA (for approval)
- Process the Return as per QA decision
Credit Note
- Reverse sales for the returns
- Issue a Credit Note to close Returns Process
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